Two-Day Disney’s Approach to Quality Service Presented by Disney Institute
迪士尼金钥匙系列课程之一优质服务

First Time UI Presents Disney Institute in China
发掘迪士尼这个“神奇王国”的秘密,体会其独特的经营理念,尽在迪士尼学院!

课程时间:

课程地点:

课程费用:

2010年3月22日-23日(北京)
2010年3月25日-26日(上海)
北京国际饭店
上海锦沧文华大酒店
人民币 5,600 /人

迪士尼学院

迪士尼学院总结了华特迪士尼公司八十多年来成功的运营经验,并发掘企业需求,将迪士尼企业的运作精髓传授给企业。目前,来自超过35个国家、40多种行业的一百多万专业人士参加了迪士尼学院所提供的专业培训课程。卓越领导、人才管理、优质服务、品牌忠诚和激发创新是由迪士尼学院精心设计的金钥匙系列课程。

迪士尼利用自己成功商业管理理念,为每一位参加课程培训的人提供了一个独特的机会,来亲身体验神奇背后的商业魔力。

金钥匙系列课程之一:优质服务

优质服务课程是迪士尼学院的五大核心课程之一,为客户提供优质的服务是任何企业在运营中不可或缺的一方面,而强大的商业模式和战略则是企业获得长期成功的基石。通过两天的学习,你将会重新审识你的公司业务,学习迪士尼的创新策略,同时将其应用于自己的企业中,这些都会让你和你的企业快速获益。


你将学到

  • 迪士尼对优质服务的定义;
  • 迪士尼对客户的理解和研究;
  • 迪士尼所设计和执行的优质服务标准;
  • 迪士尼优质服务的三个执行系统。
 


受众人群

无论你的公司是刚刚起步,或是处于发展阶段,亦或是世界500强企业;无论你是公司的新职员,或是有丰富经验的职业经理人,迪士尼学院提供的优质服务课程都将是你理想的选择。

现在就注册


联系我们: (8610) 8526-2528/29/13 转 25        邮箱: dinfo@uichina.com




Date:

Location:

Fees:

Mar.22nd -23rd, 2010 (Beijing)
Mar.25th -26th, 2010 (Shanghai)
Beijing International Hotel
Shanghai JC Mandarin Hotel
RMB 5,600 per person


About Disney Institute

Having trained tens of thousands of leaders from more than 35 countries and over 40 industries, Disney Institute is a leader of professional development programs in the areas of Leadership Excellence, Quality Service, People Management, Brand Loyalty and Inspiring Creativity. You and your associates now have the very first opportunity to benefit from participating in Disney's Approach to Quality Service, presented by Disney Institute in China.

Utilizing the successful management principals and business philosophies of the Disney organization. Disney Institute provides a unique and compelling behind the scenes opportunity to Experience the Business Behind the Magic.

Disney's Approach to Quality Service

This unique two-day program will challenge you to look at your business in an entirely new light. Showcasing the powerful strategies and business models that are the cornerstones of the Disney organization's long-term success. You will learn how to apply innovative Disney strategies to your own organization for immediate results.


What you will learn

  • Increased understanding of the Disney definition of Quality Service.
  • Ability to share the value of research Disney employs to gain understanding of Guests.
  • Experience the processes Disney uses to design and implement quality standards.
  • Discover three quality service delivery systems.
 


Who should attend

The Disney's Approach to Quality Service is ideal for any size business-from start-ups to mid-size organizations to Fortune 500 companies. Managers and those interested in benchmarking the business practices behind the highly regarded reputation Disney has for excellent customer service to ensure a quality service experience within his or her organizations.

Register now

  Tel: (8610) 8526-2528/29/13 ext. 25
Http://www.uichina.com/disney
Fax: (8610) 6500-7299
Email: dinfo@uichina.com